FAQ: Frequently Asked Questions

💰 Can I request a refund?
As per our policies, no refund nor credit will be issued if you decide/cannot not take the exam.

📍Where does the exam take place? Is it online?
All exams will take place in-person, 6161 Cambie Street, Vancouver, BC. 

⏰ When is the exam? Do I need to take the day off?
All exams take place between 9:00 a.m. and 4:00 p.m.
We recommend keeping your entire day free, as exact exam times are subject to scheduling. You will receive an official email invitation with your specific exam time approximately one week before your test date.

💻 What material will be used for the exam?
We provide all materials. Each candidate will use a computer with a QWERTY layout, headphones are used for the listening and a virtual keyboard with special letters appears on the screen during the writing. These three sections are held one after another in the same room.

📜 How will I receive my results? What's the timeline?
Both results for TEF and TCF exams will be delivered by email, it can take up to 4 weeks for the TCF and 2 weeks for the TEF.

⚠️ What if I need special accommodations?
If candidates require special arrangements to take the exam (extra time and/or an individual room due to ADHD or other needs), the TEF exam is the preferred option. A medical certificate must be provided in order to receive such accommodations.