General Conditions

General conditions and privacy policies

Registration Policies

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Privacy Policies

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Registration policies

Registration and Payment:

  • Full payment is required before the first day of class.
  • Enrollment is on a first-come, first-served basis.
  • No pro rata rate applies for students who begin the class after the commencement date.
  • Organizations will only be invoiced when a purchase order/letter of authority is supplied with the enrolment form. Invoices must be paid in full within 7 days and prior to course commencement.
  • Course can be purchased:
    • OVER THE PHONE - 604 327-0201 (VISA, MASTERCARD).
    • OVER THE COUNTER – 8555 Cambie Street, Vancouver (CASH, DEBIT, VISA, MASTERCARD)

Placement test
: Students with prior knowledge of French must complete our $20 mandatory placement test (deductible from tuition fees upon registration within 3 months). The written test is available on our website; students will need to take an appointment for the oral part. Non-refundable. For scheduled oral assessments: we require one business-day written notice if you wish to change your appointment day/time.

A $40 non-refundable administrative/membership fee is required at the time of the first yearly enrolment (valid 1 year).
Students need to purchase textbooks or materials at an additional cost, unless otherwise specified.

Course cancellations and viability: A minimum enrolment of 5 students is required to recover course costs. If that minimum is not reached, Alliance Française reserves the right to reduce the length of the program with 3 or 4 students or cancel the class. Every attempt will be made to notify you before your first class.

  • Twice a week classes for Adults: 3 students: 20 hours; 4 students: 24 hours; 5 students or more: no reduction (28 hours).
  • One class of 2 hours a week for Adults: 3 students: 10 hours; 4 students: 12 hours; 5 students or more: no reduction (14 hours).
  • One class of 3 hours a week for Adults: 3 students: 15 hours; 4 students: 18 hours; 5 students or more: no reduction (21 hours).
  • 1.5 hour a week classes for Kids: 3 students: 1 hour per week; 4 students: 1 hour and 15 minutes per week; 5 students or more: no reduction (1.5 hour per week).
  • 2 hours a week classes for Teens: 3 students: 1.5 hour per week; 4 students: 1 hour and 45 minutes per week; 5 students or more: no reduction (2 hours per week).

For cancelled classes only: an alternative course, credit or full refund will be offered.
Please note that if the cancellation is due to an event outside of AFV's willpower (snow day etc.), there will be no refund. 

Class maximum sizes:

  • Adult classes: 15 students;
  • Teen classes (12 to 17 years old): 15 students;
  • Kids classes (8-11 years old): 15 students;
  • Youngsters (5-7 years old): 12 students.
  • Online: 12 students

: Transfers into another level will only be considered in the first 2 weeks of commencement of the course, after discussion with the Course Manager.

Withdrawals, deferment & refunds:

  • No refunds nor credits will be granted after the start of the course or once a tutor is assigned;
  • Refund requests must be submitted (via email) at least 5 business days (Monday to Friday) prior to the course commencement date. Only credits will be granted for cancellations notified (via email) less than 5 full working days and at least 1 business day prior to the course commencement date. 15 business days notice is required for summer camps.
  • $25 cancellation fee will be applied to all course cancellations.
  • For private tutoring and online course, if the student cancels the lesson less than 24 hours (one business day) before the class, the scheduled tutoring hours / videoconference will be considered taken. Cancellation must be submitted via email to the teacher or to the reception team.
  • Alliance Française de Vancouver cannot be held responsible for students’ changes in work commitments or personal circumstances;
  • All credits and tutoring hours are valid for one (1) year. For online course: access to the platform is valid five (5) months.
  • Credits are non-refundable and non-transferable.
  • Late pick-up fees can be charged from the time the class ends ($30/30min) for kids under 12 years old.
  • A $40 non-refundable administrative/membership fee is required.

Catch-up lessons
: A student who enrolls in a course enrolls for the duration of the course and no pro rata rate applies. If a class is missed for personal reasons, the Alliance Française de Vancouver cannot be held responsible and a no refund or credit policy applies.
Catch-up lessons are offered at the following special rates:

  • For 2 hours of class missed a 30-minute catch-up class at $25.25
  • For 3 hours of class missed a 45-minute catch-up class at $35.35
  • For 4 hours of class missed a 1-hour catch-up class at $45.45.

A catch-up lesson must be organized with at least 48 hours’ notice, subject to the teacher’s availability. Full lesson fee is payable at time of request of the catch-up lesson. No refund of the fee for a catch-up lesson will be granted if the student cancels the lesson.
If more than 4 hours of classes have been missed, catch-up lessons do not apply. Private tuition at normal private tuition rates can be organized subject to the student’s approval and teacher’s availability.

Cancellation of International tests (TEF, TCF, DELF, DALF, DAEFLE):

  • DELF/DALF exams: when cancellation is made before the registration deadline, a $25 cancellation fee will be deducted from your refund. When cancellation is made after the registration deadline, neither refund nor credit will be granted.
  • TEF/TCF/DAEFLE exams: any registration to the TEF, TCF or DAEFLE is final. Neither refund, transfer nor credit will be granted

Cancellation of Cultural Events : There will be no refund for cultural events.

Public holidays: 
Classes will not be held on BC public holidays.

Discounts & concession rates: With our reward card AF rewards”, your loyalty is rewarded. Collect 1 point on each session. Collect 3 points to get a 5% off on your next tuition fee.

Family registration: (couple, brother & sister only)

The 2nd member -10% (group class tuition fee)
The 3rd member -15% (group class tuition fee)

Please note that you must present documentation to receive a concession rate. One discount per person applies. Discount applies on the lowest tuition fee.

Medical attention: In the event of personal emergency, sudden illness or accident, you authorize AFV to seek medical, hospital or ambulance services on your behalf where the AFV, in its absolute discretion, considers it necessary or appropriate to do so. You agree that you will be solely responsible for any expenses associated with the provision of such services.

Disclaimer: The Alliance Française de Vancouver makes every reasonable effort to ensure that course information supplied is correct at all times. It reserves the right to change any course, private tuition, fees and tutors when necessary. All attempts will be made to notify enrolled students about any changes.

: These terms and conditions will be governed by and construed in accordance with the laws in force in the Province of British-Columbia and, by signing this agreement, you submit to the non-exclusive jurisdiction of the Courts of that Province.

Income Tax Receipt: In accordance with Canada Revenue Agency, tuition fees may be tax deductible. A tax receipt can be issued by the AFV at the end of each fiscal year. The student must make a written request by email at before February 21th.

Privacy policies

Privacy statement

Protecting your privacy and personal information is important to AFV. It is, however, important for us to collect certain personal information from you in order to offer you effective and efficient service.
We will only collect information from you with your knowledge and consent; only use personal information provided by you for the purpose/s for which it was collected, not disclose your personal information to a third party without your prior consent, ensure that your personal information is not disclosed to other institutions except if required by law or other regulation, and remove your personal information from our system where it is no longer required.
Please call us (604 327 0201) to provide any necessary corrections to your personal information.

Cookie policy 

In this policy we use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications. 

What is a cookie? 

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time. 
Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time. 

Why do we use cookies? 

We use cookies to learn how you interact with our content and to improve your experience when visiting our website(s). For example, some cookies remember your language or preferences so that you do not have to repeatedly make these choices when you visit one of our websites. Additionally, cookies allow us to serve you specific content, such as videos on our website(s). We may employ the learnings of your behavior on our website(s) to serve you with targeted advertisements on third-party website(s) in an effort to “re-market” our products and services to you. 

What types of cookies do we use? 
First-Party and Third-Party Cookies 

We use both first-party and third-party cookies on our website. 
First-party cookies are cookies issued from the domain that are generally used to identify language and location preferences or render basic site functionality. 
Third-party cookies belong to and are managed by other parties, such as Alliance Francaise Vancouver business partners or service providers. These cookies may be required to render certain forms, such as the submission of a job application, or to allow for some advertising outside of the Alliance Francaise of Vancouver website. 

Session Cookies 

Session cookies are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser. 

Persistent Cookies 

Persistent cookies are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyse user behavior to establish visit patterns so that we can improve our website functionality for you and others who visit our website(s). These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising. 

How are cookies used for advertising purposes? 

Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us serve relevant ads to you more effectively. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you, and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site. 
Although we do not use cookies to create a profile of your browsing behavior on third-party sites, we do use aggregate data from third parties to show you relevant, interest-based advertising. We do not provide any personal information that we collect to advertisers. You can opt out of off-site and third-party-informed advertising by adjusting your cookie settings. Opting out will not remove advertising from the pages you visit, but, instead, opting out will result in the ads you see not being matched to your interests. This implies that the ad(s) you see will not be matched to your interests by those specific cookies. 

How are third party cookies used? 

For some of the functions within our websites we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies, and we encourage you to consult the privacy policies of these third party vendors on their websites for information regarding their use of cookies. 

How do I reject and delete cookies? 

You can choose to reject or block all or specific types of cookies set by virtue of your visit to a Aliance Française website by clicking on the cookie preferences on our website(s). You can change your preferences for Alliance Française de Vancouver websites and/or the websites of any third party suppliers by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly. You may also visit for details on how to delete or reject cookies and for further information on cookies generally. By using our website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.